Our return policy

At BJORG-INT ENTERPRISE LTD, we want you to be completely satisfied with your hair product purchase. We understand that sometimes things don't go as planned, and we are here to make the return process as easy and transparent as possible. Your satisfaction is our priority.

Frequently asked questions

We pride ourselves on offering high-quality hair products, but we understand that questions about returns may arise. Here are answers to some of the most common questions about our return policy.

What are the main reasons a customer might want to return hair products they bought from your shop, and how can we make that process easy for them?

Customers might return hair products if the hair doesn't meet their expectations, such as issues with color, length, density, damages, or if the parcel was not received. To make the process easy, please contact our customer service team via email at [[email]] or by phone at [[phonenumber]] to initiate a return. We will guide you through the steps.

Are there specific conditions or time limits for when a customer can return an item?

Yes, all returns must be initiated within 14 days of receiving your order. The product must be in its original, unused condition, and in its original packaging. Please ensure all tags and seals are intact for a successful return.

Once a customer returns an item, do they get their money back, store credit, or can they exchange it for something else? How does that usually happen?

Once your returned item is received and inspected, you have the choice of either an exchange for another product or a full refund to your original payment method. We aim to process refunds and exchanges within [[number]] business days of receiving the returned item. You will be notified via email once your return has been processed.

Committed to your satisfaction

At BJORG-INT ENTERPRISE LTD, we stand by the quality of our hair products. Our return policy is designed to give you peace of mind with every purchase. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.